Terms & Conditions
​These Terms and Conditions (“Agreement”) govern the sale and supply of wine products (“Products”) by wilsomm wine, (“Supplier”, “we”, “our”, or “us”), to the customer (“Customer”, “you”, or “your”). By placing an order for Products through our website, over the phone, or by any other means, you agree to abide by the following terms.
1. Orders
1.1. All orders are subject to acceptance by the Supplier. We reserve the right to refuse any order at our discretion.
1.2. Once an order is confirmed, it becomes a binding agreement between the Customer and Supplier.
1.3. The Customer must provide accurate information, including the delivery address, contact details, and payment method.
2. Pricing
2.1. All prices listed for Products are in pound sterling and exclude applicable taxes and VAT, shipping, and handling charges unless otherwise stated.
2.2. Prices may be subject to change without prior notice, but any changes will not affect orders that have already been placed and confirmed.
3. Payment
3.1. Payment for Products must be made in full before shipment, using the payment methods we accept, which may include credit card, debit card, PayPal, or other methods as available.
3.2. In the event of a payment issue (e.g., declined card or fraud detection), we reserve the right to cancel or suspend the order.
4. Delivery
4.1. Delivery times are estimates and not guaranteed. The Supplier will make reasonable efforts to fulfill the order promptly.
4.2. The Supplier is not liable for delays caus.ed by third-party delivery services or unforeseen circumstances such as weather, strikes, or supply chain issues.
5. Age Verification
5.1. You must be at least 18 years old to place an order for alcoholic beverages.
5.2. By placing an order, you confirm that you meet the minimum age requirement
5.3. Upon delivery, the recipient may be asked to show proof of age. If the recipient is unable to provide this, the delivery may be refused.
6. Returns and Cancellations
6.1. All Products must be examined at the time of delivery. Claims for damaged or broken Products will only be accepted if the damage or breakage is noted at the time of delivery, the damaged products and their packaging are retained by the Customer for inspection by the Supplier, and the Supplier is notified in writing within 24 hours of delivery of the breakage or damage. If the Customer fails to give notice in accordance with this clause, it shall be deemed to have accepted such Products.
6.2. Returned Products must be unopened, in the original condition, and in their original packaging.
6.3. Shipping charges for returned Products are the responsibility of the Customer, unless the Products are faulty or incorrect.
6.4. Refunds will be processed after inspection of the returned Products.
7. Liability
7.1. The Supplier's liability is limited to the price of the Products purchased.
7.2. The Supplier is not responsible for any indirect or consequential loss or damage arising from the use or consumption of the Products.
7.3. In the event of product defects, the Supplier’s only obligation is to replace the defective Product or issue a refund.
8. Intellectual Property
8.1. All intellectual property, including trademarks, logos, and content displayed on the Supplier’s website or in marketing materials, is owned by the Supplier or its licensors.
8.2. Customers may not use any of the Supplier’s intellectual property without express written permission.
9. Privacy
9.1. The Supplier is committed to protecting your privacy. We will only collect personal information necessary for processing orders, delivering products, and offering customer service.
9.2. For more information on how we handle your personal data, please refer to our Privacy Policy.
10. Force Majeure
10.1. The Supplier is not liable for any failure to perform or delay in performing any of its obligations due to causes beyond its reasonable control, including but not limited to acts of God, government regulations, fires, floods, strikes, or other unforeseen circumstances.
11. Governing Law
11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].
12. Changes to Terms
12.1. The Supplier reserves the right to amend these Terms and Conditions at any time. Customers are encouraged to review the Terms regularly. Any changes will be effective immediately upon posting on our website.